Remote Infrastructure
Laurus Technologies network operation centers (NOCs) are the foundation of our service delivery architecture. It’s easy to begin-- our comprehensive range of remote infrastructure management services give our customers the options to start reducing costs today. Whether it is a complete remote service desk solution or remote monitoring for a part of the network or group of servers, we look forward to empowering your business.

Our architecture is open and scalable to fit your needs that are important now, and the ones that will be important later. This enables full integration of vendor or customer-supplied tools in a consistent, consolidated view of your environment. By automating your processes with us, IT organizations improve their system availability and decrease the time necessary to be up and running. The Laurus Technologies way ensures faster deployment and easy problem resolution for every sized customer out there!

Remote Infrastructure Services

Network Monitoring
Laurus Technologies provides automated, continuous, 24x7 availability and performance monitoring of the client’s environment.

What are We Looking for?
Laurus Technologies monitor IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics set by your, the customer. When events defined by you occur, there will always be automatic notification of the customer or service provider. As the client, you have the option of choosing how problems are resolved and who is responsible for solving them.

What does Notification Include?
Notification includes an escalation and tracking process as determined by the client. Our remote monitoring service helps to maximize performance, significantly enhance service levels and immediately reduce downtime.

Help Desk Services
Helpdesk provides answers to general usability or software application-specific questions from your end users. Our staff will provide advice on best practices, provide or clarify Windows OS and application support, and enhance customer experience with Level 1 and Level 2 troubleshooting and Support.