FirstCall Support Services

Companies today are challenged with their ongoing SAP management. Why pay for full-time SAP resources when you can have the support required across all SAP modules from an experienced SAP managed service support team on a task-by-task basis?

Laurus Technologies SAP FirstCall Support Services gives you an experienced team of SAP professionals. Unlike other companies the Laurus management team is comprised of SAP consulting executives with over 45 years of global SAP experience providing you with the comfort of knowing your SAP tasks will be successfully completed. Our customers work with
a dedicated team and a single point of contact for all of your SAP needs.

How would you use this service?
There are many situations that a customer can utilize this service.  Here are a few areas that a customer can use this service.

•    Augment internal staff
•    Day to day operations
•    Lower IT support costs
•    The need to find resources short term projects
•    Support for rollout schedules

 
To find out more about our SAP Support Services read our PDF here.

What does it cover?

The support service levels cover things such as basic questions, training, custom programming, small projects and anything in between. There are 3 main areas that the support services cover:  

• Technical programming services – ABAP, Java Interface development and NetWeaver Components

• Functional – Application configuration and integration

• Basis – System administration, security, transport management, performance management

• Infrastructure – Database and operating system admin, backup and recovery, high availability

• Business and Solution Architect – Optimization, new functionality.

• Technical and Infrastructure – Landscape optimization, integration and new functionality support